Nagabay Terms and Conditions – Know Your Rights and Responsibilities

By using the Nagabay website or mobile app (hereinafter referred to as the "Platform"), you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using Nagabay.

These Terms and Conditions constitute a legal agreement between Nagabay and its users, and apply to all games, services, promotions, and activities available on the platform.

Nagabay operates under an international gaming license and complies with all applicable laws and regulations. Although these Terms and Conditions are published in Bengali, the English version shall prevail in any legal interpretation.

To open an account with Nagabay, the following conditions must be met:

• Minimum age 18 years is required. Opening an account for minors is strictly prohibited.
• Each individual may only Only one can register an account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You are solely responsible for the security of your account.
• Account login credentials (password, OTP) must not be shared with anyone.

Nagabay reserves the right to verify any account at any time and for any reason. If verification fails or false information is found to have been provided, the account may be suspended or terminated.

Deposits on Nagabay can be made via mobile banking and bank cards. All transactions are processed through a secure payment gateway.

• Deposit: The minimum deposit amount is stated on the relevant payment method page.
• Withdrawal: Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Nagabay reserves the right to place a hold on withdrawals in cases of suspicious transactions.
• Large withdrawal requests may not be processed until account verification is complete.

All transactions are processed in Bangladeshi Taka (BDT). Nagabay strictly complies with anti-money laundering laws, and suspicious financial activity may be reported to the relevant authorities.

Nagabay offers a variety of bonuses and promotions — including welcome bonuses, free spins, reload bonuses, and cashback. Each bonus has its own terms and conditions, which must be read before acceptance.

• Wagering Requirements: Most bonuses come with a wagering requirement. Withdrawals are not permitted until this requirement has been met.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited upon expiry.
• The same promotion cannot be claimed more than once.
• Nagabay reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses may be voided if suspicious or unusual betting patterns are detected.

All games on Nagabay are operated fairly. Every game uses a certified RNG (Random Number Generator) that is regularly audited by independent third parties.

• Game outcomes are entirely random and no human intervention is possible.
• If your internet connection is lost, any active bets will be settled according to system rules.
• If a technical error occurs during a game, that round may be declared void.
• Every game has its own published RTP (Return to Player) percentage.

For Sports Betting, match results are taken from designated official sources. In the case of disputed or abandoned matches, Nagabay's decision shall be considered final.

The following activities are strictly prohibited on the Nagabay platform:

• Multiple Accounts: Opening or operating multiple accounts by the same individual.
• Bots & Automation: Playing using automated software, bots, or scripts.
• Bonus Abuse: Unusual betting patterns intended to exploit the bonus system.
• Money Laundering: Using the platform for the purpose of money laundering.
• Account Hacking: Unauthorized access to another user's account.
• False Information: Submitting false or forged documents during registration or verification.

Nagabay collects, stores, and processes your personal data. For more details, please refer to our Privacy Policy Read.

• Nagabay does not sell your information to third parties.
• Your information is used for service delivery, fraud prevention, and legal compliance.
• 256-bit SSL encryption is used to protect your data.
• Information may be disclosed in response to valid requests from legal authorities.

Nagabay believes in responsible gaming. We want your gaming experience to always be enjoyable.

• Age Verification: Nagabay strictly enforces an 18+ policy.
• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Session Limits: Automatic logout after a defined period of inactivity.
• Self-Exclusion: Option to temporarily suspend your account for a set period.
• Reality Check: Notifications on time spent during gaming sessions.

If you are experiencing a gaming problem, please contact our Responsible Gaming Get help from this page. Never treat gaming as a source of income.

If you wish to close your account yourself: You may request account closure at any time through our support team. Please withdraw your balance before the account is closed.

Closed by Nagabay: Nagabay may close your account for the following reasons:

• Any breach of these Terms and Conditions.
• Evidence of fraudulent activity.
• Direction from legal authorities.
• Extended inactivity (typically 12 months).

Nagabay reserves the right to modify these Terms and Conditions at any time. Any changes will be notified on the website. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

Dispute Resolution: In the event of a dispute, please first attempt to resolve it directly with the Nagabay support team. Support typically aims to provide a resolution within 48 hours.

If any provision of these Terms and Conditions is found to be invalid or legally unenforceable, all remaining provisions shall continue in full force and effect.